We strive to provide a hassle-free returns and replacements process for our customers, ensuring a smooth and efficient experience.

If you have any questions, please contact Customer Service at (800) 883-8783 or submit a Service Request.

Returns & Replacements

Products may be returned in their original, new condition, and original packaging within 30 days of invoice date for a refund or exchange. An RMA (Return Merchandise Authorization) must be obtained before returning any order. Returns that do not have an RMA and the RMA number written on the outside of the shipping container will be refused and returned to the shipper. The refund will be based on the purchase price of the item in question. The refund does NOT include non-refundable shipping fees. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order. All refund may take up to 10 business days to process.

An order can only be canceled if the product has not been processed and shipped.

Under no circumstances will an RMA be issued for returns more than 30 days after the invoice date. An RMA is valid for 15 days from the date of issuance it is essential to return any products promptly once an RMA has been issued. Octane reserves the right to reject any returns with an expired RMA at TRUE’s sole discretion.

It is the customer’s responsibility to contact our customer service department if a defective product is sent to get service scheduled or a replacement. TRUE’s policy is to work quickly to take care of any warranty issues.

All returns must include a copy of the original invoice sent to you inside the package and a note explaining the issue. TRUE takes no responsibility for damaged, lost, or misdirected shipments. Please package your return carefully to avoid damage and ensure your shipment. Credit card payments will be refunded via a credit that will appear on your statement upon a successful return. This credit can take 7 business days to post to your statement; this depends on your bank or Credit Card Company. If you have any questions regarding your order, feel free to contact us.

All returns should be shipped to:
TRUE Fitness
Attn: Returns
865 Hoff Road
O’ Fallon, MO 63366