How Can We Improve Your TRUE Experience?

The Product Serial Number can most commonly be found in the following places or refer to your modals warranty card or owner’s manual for specific locations of serial numbers:

• Stretch Station: On the back of the footplate at the bottom of the machineStrength Gym: On the back of the main (central) mast assembly
• Bikes: On the bottom of the frame. Tilt machine to view serial #
• Traverse Lateral trainer: On the bottom of the frame. Tilt machine to view serial #
• Consoles: On the lower user’s right-hand side of the console cabinet
• Elliptical and Spectrum: User’s front right cross-frame
• Treadmills: Front where the power cord enters the machine
• Alpine Runner: In-between the running frame and subframe located on a cross member on the user’s left-hand side

Residential units are for home use only. They are designed to give your family years of trouble-free use. Retail units will often have a greater number of workout programs and user profiles than their commercial counterparts. Retail equipment has been optimized to work in the home setting and meet your family’s needs. Commercial units are used in gyms or higher-use facilities. They are typically larger and have been designed with premium materials and components for years of 8-plus hours of use per day. Commercial units may have a more streamlined offering of workout programs and user profiles compared to their in-home counterparts. TRUE Fitness may offer extended warranties for commercial cardio equipment when used in a retail environment.

To ensure your product warranty remains in effect, TRUE Fitness recommends only using TRUE Silax™ Lubricate on your treadmill. Silax™ Lubricant is specifically formulated and tested to work with TRUE Fitness walking belts and decks. To obtain pre-measured packets of TRUE Silax™ lubricant, call TRUE’s parts and service team at (800) 883-8783. We are available Monday – Friday, from 8:30 am – 5:00 pm CST.

Full instructions for treadmill lubrication can be found in your owner’s manual in the chapter “Care & Maintenance.” Regular quarterly belt and deck lubrication will keep your TRUE Fitness treadmill running with peak performance and reduce the cost of ownership by keeping power consumption low.

Full instructions for walking belt alignment and tensioning can be found in your owner’s manual in the chapter “Care & Maintenance.”

TRUE Fitness designs all equipment to provide years of use with minimum maintenance to keep the equipment operation safe and efficient. Complete instructions for your specific TRUE equipment can be found in your owner’s manual in the chapter “Care & Maintenance.”

First, record which error messages occurred. A captured photo of the display is often helpful. To clear the error code, you must cycle the unit power switch off for 30 seconds and back on to clear the displayed message. If the message comes back, contact TRUE’s parts and service team at (800) 883-8783 or email us at [email protected], the dealer you purchased your unit, or an authorized TRUE service provider.

If you bought your product from TRUE Fitness, we can provide service at no cost as long as the unit is still under warranty. Call the TRUE Fitness technical service team at (800) 883-8783 or e-mail [email protected] and have your product serial number available. If you bought your product from an authorized distributor/dealer, they can provide service at no cost if the unit is still under warranty. Contact your selling dealer or use our dealer locator located at truefitness.com to find an Authorized Dealer near you.

For warranty registration, fill out our warranty registration form or email us at [email protected]. A copy of delivery or proof of purchase may be required for units two years or older.

Limited warranty applies to the product only while the product remains in the possession of the original purchaser and is not transferable.

Your TRUE Fitness warranty will still cover your parts warranty, although you may incur shipping charges on these parts. TRUE Fitness does not cover labor outside of the United States or Canada.

As a business selling products online, our prices change in response to inventory, promotions, and demand from customers. This does mean an item can change in price after someone has purchased it. Sadly, we’re not able to adjust prices or offer a refund or credit for the price difference.

An order can only be canceled if the product has not been processed and shipped. You may choose to return the product once received. Please see details on returning a product .