Elliptical/Bike Warranty Information

Warranty Information

All TRUE® Fitness products are distributed by TRUE and are warranted to the original registered product purchaser and the parts of the TRUE product (the “Product”) listed below, under normal use and service, shall be free of manufacturing defects in workmanship and materials only for the period of time beginning from the original date of purchase set forth below.

Please note that the equipment you are purchasing is intended for home use only. If this equipment is placed in a commercial setting it will void the warranty.

Frame
The frame is warranted for defects in material and workmanship for as long as the original purchaser owns the Product. The frame is warranted for labor and freight (for parts shipped from TRUE) for the above specified time period. * This limited warranty on the structural frame does not include paint or coatings.

Parts
The elliptical electrical parts and wear items are warranted for defects in material and workmanship for the above specified time period. This limited warranty does not cover damage or equipment failure resulting from or caused by improper assembly/installation, failure to follow instructions and warnings in owner’s manual, accident, misuse, abuse, unauthorized modification, or failure to provide reasonable and necessary maintenance. *TRUE Fitness shall not warrant the performance of the heart rate system on its products, as the heart rate system performance varies, based on user’s physiology, age, method of use and other factors. * This limited warranty shall not apply to software version upgrades.

Cosmetics
The elliptical cosmetic parts are warranted for defects in material and workmanship for the above specified time period. This limited warranty does not cover damage or equipment failure resulting from or caused by improper assembly/installation, failure to follow instructions and warnings in owner’s manual, accident, misuse, abuse, unauthorized modification, or failure to provide reasonable and necessary maintenance. This limited warranty will apply to but may not be limited to paint/coatings, covers/caps, badges, overlays, pedal, pedal strap and seat cushions.

Labor
Labor is covered for the above specified time period from the date of purchase unless otherwise expressed within this limited warranty as long as a TRUE authorized service provider performs the service. Service that requires over 50 miles of travel may be subject to additional charges. Reasonable and necessary maintenance guidelines can be found in the owner’s manual.

NOTE: Warranty valid for USA and Canada only.