When you purchase from Truefitness.com, you have the following shipping options:
The TRUE product is unloaded and delivered curbside to the end of your driveway. The driver will not deliver the product inside your residence or inside your garage. You are responsible for unpacking and assembling the unit*.
TRUE highly recommends that you consider the professional assembly and installation of your TRUE exercise machine. With Delivery & Installation, the product is delivered inside your residence and placed in the room of your choice on the first floor. An authorized TRUE installer will arrive at an agreed-upon date and time to assemble your product. All debris will be removed from your home. Once you place the order a customer service representative will reach out and schedule the delivery and installation of your product. Please read below for more details on what to expect with this option.
*Please note that assembling the unit yourself may result in a voided warranty. If you choose to assemble the unit yourself, any service issues that occur due to a miss-installation will not honor the labor or parts warranty until the issue is fixed by an authorized TRUE service technician.
To maintain your full warranty, contact our customer service line at 800.883.8783 to speak to a service provider and have them walk you through the assembly process.
Limits: True Fitness Technology, Inc. (“True”) ships orders within the continental United States of America. Some products are limited in availability in some areas due to agreements with our retail partners and/or limitations on delivery and assembly availability.