TRUE M30 Home Elliptical Trainer

Warranty Information

All TRUE® Fitness products are distributed by TRUE and are warranted to the original registered product purchaser and the parts of the TRUE product (the “Product”) listed below, under normal use and service, shall be free of manufacturing defects in workmanship and materials only for the period of time beginning from the original date of purchase set forth below.

Please note that the equipment you are purchasing is intended for home use only. If this equipment is placed in a commercial setting it will void the warranty.

Frame
The frame is warranted for defects in material and workmanship for as long as the original purchaser owns the Product. The frame is warranted for labor and freight (for parts shipped from TRUE) for the above specified time period. * This limited warranty on the structural frame does not include paint or coatings.

Parts
The elliptical electrical parts and wear items are warranted for defects in material and workmanship for the above specified time period. This limited warranty does not cover damage or equipment failure resulting from or caused by improper assembly/installation, failure to follow instructions and warnings in owner’s manual, accident, misuse, abuse, unauthorized modification, or failure to provide reasonable and necessary maintenance. *TRUE Fitness shall not warrant the performance of the heart rate system on its products, as the heart rate system performance varies, based on user’s physiology, age, method of use and other factors. * This limited warranty shall not apply to software version upgrades.

Cosmetics
The elliptical cosmetic parts are warranted for defects in material and workmanship for the above specified time period. This limited warranty does not cover damage or equipment failure resulting from or caused by improper assembly/installation, failure to follow instructions and warnings in owner’s manual, accident, misuse, abuse, unauthorized modification, or failure to provide reasonable and necessary maintenance. This limited warranty will apply to but may not be limited to paint/coatings, covers/caps, badges, overlays, pedal, pedal strap and seat cushions. 

Labor
Labor is covered for the above specified time period from the date of purchase unless otherwise expressed within this limited warranty as long as a TRUE authorized service provider performs the service. Service that requires over 50 miles of travel may be subject to additional charges. Reasonable and necessary maintenance guidelines can be found in the owner’s manual.

NOTE: Warranty valid for USA and Canada only.

Delivery & Installation

When you purchase from Truefitness.com, you have the following shipping options:

• Free Delivery to Dealer:
  With this option, you will have the option to choose a TRUE dealer of your choice within your local area if applicable.  The Dealer will notify you when your TRUE machine has arrived and ready for pick-up.  The Free Delivery to Dealer option is not available in all locations.  Please view our dealer locator to see if you qualify.

• $79 for Curbside Delivery:
  The TRUE product is unloaded and delivered to the end of your driveway.  The driver will not deliver the product inside your residence or inside your garage. You are responsible for unpacking and assembling the unit*. 

• $199 for Delivery & Installation (Recommended):
  TRUE highly recommends that you consider professional assembly and installation of your TRUE exercise machine.  With the Delivery & Installation option, the product is delivered inside your residence and placed in the room of your choice.  An authorized TRUE installer will arrive at an agreed upon date and time to assemble your product. All debris will be removed from your home.  Please read below for more details on what to expect with this option.

What to expect if you choose professional Delivery & Installation:

1. We receive your order and assign a True Fitness authorized service technician to deliver and assemble your equipment.   Please note that if you order over the weekend, you order will begin being processed on Monday.
2. A True Fitness representative will contact you within 48 hours after receiving order, M-F.
3. Please allow 3-4 business days for order processing and 2 weeks for delivery.
4. The installer will contact you after receiving your equipment from True Fitness. The installer will set up a date and time to assemble your equipment.
5. The Installer will remove all packaging debris from your home after assembly of your equipment.
6. Most assemblies take one to 2 hours, depending upon which equipment you purchased and where the equipment will be assembled. It may take longer for more complicated equipment.

Important Self-Installation Information:

*Please note that assembling the unit yourself may result in a voided warranty.  If you choose to assemble the unit yourself, any service issues that occur due to a miss-installation will not honor the labor or parts warranty until the issue is fixed by an authorized TRUE service technician.  

To maintain your full warranty, contact our customer service line at 800.883.8783 to speak to a service provider and have them walk you through the assembly process.

Limits: True Fitness Technology, Inc. (“True”) ships orders within the continental United States of America. Some products are limited in availability in some areas due to agreements with our retail partners and/or limitations on delivery and assembly availability.